Shipping policy
We aim to dispatch all in-stock orders within 1–2 business days once payment has cleared.
Shipping Methods
All orders are sent via Royal Mail Special Delivery or other fully insured, trackable courier services.
Tracking details will be provided once your parcel has shipped.
Delivery Times
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UK Mainland: typically next-day delivery once dispatched.
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International orders: delivery times vary by destination.
Delays caused by customs, strikes, or courier backlogs are outside our control, but we’ll assist where possible.
Lost or Delayed Shipments
All parcels are shipped insured. If a parcel is delayed or appears lost, please notify us immediately so we can raise an investigation with the carrier.
Address Accuracy
Please double-check your shipping address before completing checkout. We cannot be held responsible for parcels lost due to incorrect address details provided by the customer.
Pre-Orders and Allocation
Certain bullion items are sold on a pre-order basis or may have limited allocation. Estimated delivery times will be clearly stated on the product page.
